Every order ships with a tracking number. Here's how to find it and what to expect along the way.
Finding your tracking number
- Check your email. As soon as your order ships, we send a shipping confirmation containing your tracking number and a link to track it. This is separate from your original order confirmation email.
- Check your spam or promotions folder. Shipping notifications land there more often than you'd think.
- Check your account. If you created one at checkout, your orders and their tracking details are at account.cultureliving.store/orders.
Can't find it anywhere? Email help@cultureliving.store with your order number and we'll send it over.
Your order timeline
- Processing — 1–3 business days. We confirm your payment and prepare your order. No tracking number yet.
- Shipped. Your tracking number is emailed to you.
- In transit — standard: 7–30 business days, express: 5–10 business days. Counted from dispatch, not from when you ordered.
- Delivered.
What's normal, and what isn't
My tracking number doesn't work yet
Give it a few days. Carriers often issue a number before the package is physically scanned into their network, so it can return nothing at first. This is expected, not a sign of a problem.
Tracking hasn't updated in over a week
Long silences are common on international shipments, especially while a package is in transit between countries or sitting in customs. Movement usually resumes without any action needed.
I got several tracking numbers for one order
If you ordered multiple items, they may ship in separate packages and arrive on different days. Each package has its own tracking number. Nothing is missing — the rest is still on its way.
My package is held in customs
International orders can be subject to customs fees or import duties. These are set by your country's customs authority and are the customer's responsibility. Packages usually release once any charges are settled.
Tracking says delivered, but I don't have it
Check with anyone else at your address, look in your usual safe spots and with neighbors, and give it 24 hours — carriers occasionally scan a package as delivered slightly early. If it still hasn't turned up, email us.
When to contact us
Email help@cultureliving.store if:
- Your order hasn't arrived within 30 days — we'll investigate immediately
- You never received a shipping confirmation and it's been more than 3 business days
- Your tracking shows delivered but the package isn't there
- Your item arrives damaged or it's the wrong product — contact us right away so we can make it right
Include your order number in your message. It's the fastest way to get a real answer.
More questions? Our Help Center covers shipping, returns, and refunds in detail.